LAKSHYA LMS FAQ - STUDENTS

Access and Login Queries

1. What is an LMS, and why do I need it for my studies?

LMS - Learning Management System is a software platform designed to manage, deliver, and track educational content and activities.

2. How do I log in to the LMS?

Access to the LMS is possible through either a One-Time Password (OTP) or a traditional user id and login password.

3. Can I Access LMS through my Mobile Device?

Yes, We can access LMS through mobile devices, Android/IOS. We can download the app from the respective store (App store/Google play store).

4. How to access LMS on the web?

Use the URL https://study.lakshyacommerce.com/ to access the LMS through the web.

5. How do I enroll in a course through the LMS?

Signup to LMS with basic details such as email id and phone number.
Select your course from the dropdown (Live/Hybrid), Go to the premium segment and opt out the preferred course by paying the subscription amount. Course validity and other course related details will be available on the same page.
Once the subscription is completed, you will receive a mail notification to your registered mail id, which showcases all your course details which involves course validity, the course commencement date, your batch details, and other associated details.

6. How do I navigate through my courses on the LMS?

Students should login to the LMS portal.
Once logged in, the course assigned will be shown in the “Private course” tab.
Students can select the subject/Paper which he/she has opted from the list.

Navigational Queries

7. Can I download videos from the LMS?

Yes, We can download the videos in LMS through mobile devices, Android/IOS but not via the web.

8. Can I track the progress of my course on the LMS?

Yes, Students can track their progress of the course/study that they are ongoing with simply by going through the dashboard.
Percentage wise progress will be shown in the dashboard dedicatedly as
- Overall course progress
- Videos completed
- Exercises completed

9. How can I know the subscription validity of the courses I opted for?

You can go to your profile;

My courses
My Lessons

There you can find the start date and end date of that particular course you have opted/subscribed.

10. How may I access the Important notifications in LMS?

Upon logging into the LMS, a notification icon is visible at the top right corner of the portal, where all notifications can be viewed.

11. Where to access the Videos, Notes & Exercise in LMS?

Upon logging into the LMS,

Go to My courses
Open your course
Select the chapter, There you can access
- Videos
- Notes
- Exercise
- Discussion

12. Is it possible to receive assistance from a mentor through the LMS?

Yes, we can use the discussion part in LMS for assistance / doubt clarifications regarding any doubts related to your studies

13. Can I reset my password in LMS?

Yes, Upon logging in LMS,

In home page, go to your “Profile"
In your profile select “Security”
Then reset the password by giving the current password and new password

14. Is it possible to download the notes in LMS?

No, we don't have the option to download the notes. Since you have the subscription for the course you opted for, you can always access the notes at any time in LMS.

15. Can I resubmit an exercise if needed?

No, we don't have the option to resubmit an exercise once it's completed.

16. Can I re-attempt mock exams if needed?

Yes, you have a maximum of 2 attempts for attending a mock test.

17. How can I practice more questions through LMS?

Yes, you can engage in additional questions through the Practice session available on the LMS platform. For further details, please refer to the provided QR code.

18. Do we have the demo videos in our LMS?

Yes, You can access the demo videos of various courses in LMS.

19. Can I customize my profile or settings?

Yes, From the home page itself, we can see the profile section and there we do the customizations.

20. How can I update my contact information?

You can't update your contact information but you can update your address information in your profile.

21. How can I set the password in LMS?

In the login page, we can see the “Login with password” option.
After redirecting to the password login page, there we can see “Forgot Password”
By clicking that, you can enter your mail id to receive a reset password link.
Check your mail, where you can find the mail from Lakshya to “Reset your password”
The following link helps us to create a new password.

22. How do bookmarks help in LMS?

Bookmarks are for saving major notes or questions in LMS.

23. What is the difference between Public & Private Courses?

Public course:

Access to everyone
View, download, and comment on content
No restrictions on participation

Private course:

Access limited to specific users
Control over viewing, downloading, and commenting
Participation by invitation or enrollment

Technical Support

24. Can users complete courses offline on mobile devices?

No, For the time being the courses cannot be accessed via mobile devices in offline mode, but we are considering the possibility of the same

25. What to do while showing “Device Already Logged In”?

Reach out to your Coordinator/Administrator to address the backend issue, and they will work towards its resolution

26. What should I do if I'm not receiving the OTP in my mobile number?

The OTP will be sent to both your mobile number and email id, so that if the student does not receive OTP via mobile number they can check their mail for the same

27. What should I do if I'm not receiving the OTP on both my mobile device & web?

If you're not receiving the OTP on both your mobile device and web, please connect with your course admin or coordinator for assistance in resolving the issue.

28. Can I access the LMS from multiple devices?

Yes, you can access the LMS from multiple devices, but there is a limit of three devices per user.

29. How do I install the LMS app from the App Store?

To install the LMS Application from the App Store, follow these steps:

Visit the App Store.
Search for "IIC LAKSHYA."
Open the app and proceed to install it.

30. Is there a mobile app for the LMS, and how do I install it from Play Store?

To install the LMS Application from the Play Store, follow these steps:

Open the Play Store on your mobile device.
Search for "IIC LAKSHYA" in the search bar.
Once you find the app, click on the "Install" button.
Wait for the installation to complete.
Once installed, open the app and follow any on-screen instructions to set it up.

If you encounter any issues during the installation process, ensure that you have a stable internet connection and sufficient storage space on your device.

31. Why is the video lecture not loading?

If the video lecture is not loading, you can try the following troubleshooting steps:

Check your internet connection
Clear cache
Update your zoom/chrome
Update your application

32. What should I do if the LMS is slow or unresponsive?

If the LMS is slow or unresponsive, you can try the following troubleshooting steps:

For Web:
- Update Chrome.
- Clear cache.
For Mobile Device:
- Check for updates of the application in Play Store/App Store.

33. What resources are available for troubleshooting?

For troubleshooting, the following resources are available:

BoldDesk supports the ticket system in LMS.
Discussion forum in LMS.

34. Is there a helpdesk or FAQ section for common problems?

Yes, We have a Support ticket system called Bold desk in LMS. Students can access this provision to raise their queries and concerns regarding LMS.

35. Are there specific requirements for optimal performance?

Updated Apps/Chrome/other browsers
Default web page size should be 100%
Cache to be cleared

Communication and collaboration

36. How can I communicate with my Mentors / Instructors through LMS?

For connecting with mentors, coordinators, or faculties, students can use the discussion panel in LMS, where they can mark their queries and concerns regarding the subject topics.
Once any concern is raised, the same will be addressed by the concerned mentors or faculties, within a stipulated turn-around time.
Clarification will be given in the discussion panel, and a notification of that response will be sent through email.

37. Is it possible to receive assistance from a mentor through the LMS?

Yes, you can use the discussion panel in LMS to seek assistance or clarifications regarding any doubts related to your studies.

38. What should I do if private courses are not visible?

If private courses are not visible, it's possible that you haven't been included in the batch. Reach out to your coordinator and request to get added to the batch.

39. Whom should I contact if the video shows premium, even if I have subscribed?

If you encounter this issue, you can connect with your coordinator or course admin for assistance in resolving it.

40. Can I collaborate on projects with classmates through the LMS platform?

No, currently, we don’t have the provision for student collaborations. But students can collaborate with their classmates via Lakshya’s telegram group for the time being. In the near future, we will get this option integrated into LMS.